These terms apply to purchases from LuxuryHair Boss at luxuryhairboss.shop. Please read the product details, delivery information and returns policy before ordering.
Our store
LuxuryHair Boss operates from GM-021-3989, House, Madina, near Dependable Home, Accra, Ghana. For order questions, call 056 010 1992 or message us on WhatsApp. Please arrange a visit before coming to the address.
Choosing your hair
Check the listed colour, length, texture, cap or lace details and any selected variation before adding an item to your basket. Colours may look different across screens and lighting. Product descriptions and confirmed specifications form part of your order; nothing in these terms excuses a product that is materially different from what was described. If a detail is unclear, ask us before paying.
Prices and payment
Prices are in Ghana cedis (GHS). Your checkout total shows the items, applicable charges and delivery before you place the order. Use only the payment options displayed at checkout. Dispatch takes place after payment is confirmed. Never share a PIN, password or one-time payment code with us.
If we discover a pricing or availability error, we will explain it promptly and let you choose whether to proceed with the corrected details or receive a refund. We will not charge extra without your agreement. If paid goods are unavailable, we will notify you promptly and refund payment within 7 days of that notification.
Placing an order
You must be able to enter a purchase agreement or have a parent or guardian place the order for you. Provide accurate contact and delivery details and review your basket before submitting. Keep your order number for support. An automatic acknowledgement confirms receipt of your order; we will contact you if a stock, payment or delivery issue prevents fulfilment.
Delivery
We deliver within Ghana. Standard Accra delivery is GH₵50; outer Accra and nationwide delivery is GH₵70 per order. Choose the delivery option for your town and region at checkout. A GPS address is not required. Read our Delivery Information for area definitions, estimated timings and receiving your parcel. Any special or pre-order timeline must be agreed before payment.
Cancellations, returns and refunds
Our Refund and Returns Policy explains the 14-day cancellation window for eligible online goods, how to request a return and help for faulty or incorrect items. Please contact us promptly if you wish to cancel before dispatch. Custom-made orders may have lawful exceptions that must be disclosed before purchase.
Accounts and privacy
Keep your account sign-in details private and tell us if you suspect unauthorised use. Our Privacy Policy explains how order and account information is used. Do not misuse the site, interfere with checkout or submit fraudulent orders.
Resolving a problem
Contact us with your order number and a clear description of the issue. We aim to acknowledge enquiries within 2 working days and will explain the next steps. These terms are governed by Ghanaian law and do not limit mandatory consumer rights or any remedy available under that law.
Changes to these terms
We may update these terms for future orders. The terms shown when you place your order apply to that order. You may save or print this page for your records.