We want you to feel confident shopping with LuxuryHair Boss. If something is not right, contact us so we can help.
Changing your mind
You may notify us that you wish to cancel an eligible online purchase within 14 calendar days after receiving it, without giving a reason or paying a cancellation penalty. This applies to sale items too. You pay only the direct cost of returning an unwanted item.
Care for the hair before returning it
Please inspect your order before wearing or altering it. Keep the hair clean, unused and in its original condition with its packaging, tags and accessories. Please do not cut the lace, install, wash, colour, heat-style or apply products while deciding whether to keep it. These care requests do not remove your legal rights.
Hair made to your individual specifications may be excluded from change-of-mind cancellation where the law permits. Any such conditions will be explained before you order. Faulty, damaged or incorrectly supplied items remain covered by your applicable rights.
Wrong, damaged or faulty items
Please contact us as soon as possible, ideally within 48 hours of delivery, with your order number and clear photographs if available. The 48-hour request is not a deadline that removes your rights. Stop using the item while we review the issue. Where we supplied the wrong item or an item is faulty or damaged on arrival, we cover reasonable return delivery and arrange an appropriate replacement or refund.
How to request a return
- Call or WhatsApp 056 010 1992 with your order number, the item and your request.
- We will confirm the return arrangements. Contacting us helps prevent parcels from being lost; it does not shorten your cancellation period.
- Pack the item securely and keep proof of dispatch. Returns are handled at GM-021-3989, House, Madina, near Dependable Home, Accra, Ghana. Please arrange a handover before visiting.
Refunds and exchanges
We will acknowledge the returned item and explain the outcome after checking it. Approved refunds are issued to the original payment method where possible. Our target is to initiate the refund within 7 working days of receiving and checking the return, subject to any shorter period required by law. Your payment provider may need additional time to show the credit. We do not charge restocking fees.
Exchanges depend on available stock. If the replacement costs more or less, we will explain the difference before proceeding. If an item you ordered is unavailable, we will notify you promptly and refund any payment within 7 days of that notification.
Your rights
This policy supplements your rights under Ghanaian law, including the Electronic Transactions Act, 2008 (Act 772). It does not exclude or restrict any mandatory consumer right. If a policy term conflicts with such a right, the legal right applies.
Need help? Call 056 010 1992 or chat on WhatsApp.