This notice explains how LuxuryHair Boss uses personal information when you browse luxuryhairboss.shop, place an order or contact us.
Who to contact
LuxuryHair Boss, GM-021-3989, House, Madina, near Dependable Home, Accra, Ghana.
Phone: 056 010 1992 · WhatsApp.
Information used by the store
When you order, we collect the details needed to process it: your name, email, phone number, billing and delivery addresses, landmarks you provide, items ordered and payment status or transaction reference. If you create an account, we also keep the account details needed for sign-in and order history. Messages and return requests include the information you choose to send us.
The website and its hosting or security services may record technical information such as your IP address, browser, device, pages requested and error or security logs. Please do not send card details, PINs, passwords or one-time payment codes in a contact form or WhatsApp message.
Why we use it
We use your information to handle orders and payments, arrange delivery, answer questions, manage returns, maintain your account, protect the store against fraud and meet record-keeping obligations. We use only information reasonably needed for those purposes. Marketing messages require your consent; you can ask us to stop them at any time.
Who may receive it
People fulfilling your order receive the information they need. Delivery providers may receive your name, phone number and delivery address. Payment providers process payment information through the payment method offered at checkout. Our website, hosting and support providers may process data to operate and maintain the store. We may also disclose information where the law requires it. We do not sell customer personal information.
If you choose WhatsApp, your message is also handled by WhatsApp under its own privacy terms. External payment and messaging services may process information outside Ghana. Their notices describe their processing and safeguards.
Cookies
Cookies help remember your basket, maintain a sign-in session and support checkout. The site also provides a cookie preference control. You can review the available choices using the cookie or re-consent button and manage cookies in your browser. Blocking essential cookies may stop the basket, account or checkout from working properly.
Keeping and protecting information
We retain order and related records for the time needed to fulfil orders, resolve disputes and satisfy applicable accounting or legal obligations. Account information is retained while the account is in use or otherwise needed for those purposes. We review deletion requests against these requirements. Access is limited to people who need it for their work, but no online service can guarantee absolute security.
Your choices and rights
You can contact us to request access to your personal information, correct inaccurate details, ask for deletion where applicable or raise concerns about its use. We may need to verify your identity before responding. You can object to direct marketing and withdraw consent where processing relies on consent. Legal record-keeping requirements may mean that some records must be retained.
If we cannot resolve a privacy concern, you can contact Ghana’s Data Protection Commission. These rights are subject to the Data Protection Act, 2012 (Act 843) and other applicable law.
Updates
We may update this notice as the store or its services change. The version published here applies to current use of the website.